Privacy Policy

This policy explains how Brad Merkur ("we", "us", "our"), a licensed real estate agent operating through Knight Frank on the Gold Coast, handles personal information collected through bradmerkur.au (the "Website"). We are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

When you submit the enquiry form we collect:

• your name, email address and (optionally) phone number;
• the type of enquiry you select and the contents of your message;
• your IP address and the date and time of submission, used for security and spam prevention.

If you contact us by phone or email we collect the information you choose to provide. We do not knowingly collect sensitive information and ask that you do not include it in your message.

2. How we use it

We use your information to:

• respond to your enquiry and provide the real estate services you request;
• keep records of our communications with you;
• protect the Website against spam, abuse and security threats;
• meet our legal, regulatory and professional obligations.

We will not sell your personal information or use it for unrelated marketing without your consent. Any marketing communication will include a simple way to opt out.

3. Disclosure

We may share your information with:

• Knight Frank, the agency through which we operate, for the purpose of handling your enquiry;
• service providers who support the Website, such as our web host and email provider, who are only permitted to use it to provide those services;
• government bodies, regulators or others where required or authorised by law.

Some service providers may store data on servers located outside Australia. Where this occurs we take reasonable steps to ensure your information is handled consistently with the APPs.

4. Cookies and third-party content

The Website does not use advertising or analytics cookies. Embedded videos are provided by YouTube and only load when you press play; once loaded, YouTube (Google) may set cookies and collect usage data under its own privacy policy. Video thumbnails are served from YouTube's image servers.

5. Storage and security

Enquiries are delivered by encrypted connection and email to our inbox; the Website itself does not keep a database of submissions. A temporary, anonymised record of submission times is kept for up to one hour to limit spam. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and destroy or de-identify it when it is no longer needed.

6. Access and correction

You may ask to access or correct the personal information we hold about you at any time by contacting us using the details below. We will respond within a reasonable period, usually 30 days. You may interact with us anonymously or under a pseudonym where practicable, although we may be unable to assist with some enquiries.

7. Complaints

If you believe we have breached your privacy, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

8. Contact

9. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the effective date shown above.